Revenue Administration Modernisation Project (RAMP) -Implementation and Monitoring of Reengineered Business Processes within CTA including National Large Tax Office




Following the RAMP in Croatia “Business Process Analysis and Reengineering of Core Operational and Headquarter functions” (Phases I and II- See project reference from AEI and Teched), and to continue with the implementation of reengineered business processes, additional support was required.

The project consisted in providing permanent proactive assistance and general and technical guidance to the Croatian Tax Administration (CTA) throughout the program implementation period, for the purpose of efficient program implementation. Moreover, support during the establishment of Large Taxpayer Office (LTO) on national level as well as technical assistance to the LTO Advisor and the CTA Management in planning and implementing changes for LTO organization / processes were supplied.